Booking System Update - Frequently Asked Questions
Why is the booking system changing?
We’ve upgraded our booking system to provide a smoother, more reliable experience for our clients. This update allows for better scheduling, easier account management, and improved communication moving forward.close to 116th St. This location will help our clients who travel from the East side of the city to see us! It also is only a 12-minute drive from our current Carmel location.
When will online booking be available again?
Online booking is expected to be available by April 1st.
If you need to schedule an appointment before then, please contact us directly and we’ll be happy to assist you.communication moving forward.close to 116th St. This location will help our clients who travel from the East side of the city to see us! It also is only a 12-minute drive from our current Carmel location.
How do I access the new booking system?
You’ll receive an email with a link to activate your account. Once you set your username and password, you’ll be able to book and manage appointments online.
If you haven’t received that email, please check your spam folder or reach out to us and we’ll resend it.
Will my upcoming appointments still be honored?
Yes — all existing appointments scheduled between now and the end of May have been transferred to our new system and will be honored as planned.
If you had an appointment scheduled beyond that timeframe, it will not carry over and will need to be rebooked in the new system.
Moving forward, online booking availability will follow our updated scheduling policies (including booking windows and provider availability).
For full details on booking windows, provider schedules, rates, and policies, please visit our main FAQ and Policies page.
I had a membership — what happened to my credits?
If you had an active membership with unused services, eligible credits have been transferred to your new account.
These credits:
• Can be used toward future massage services
• Will be applied automatically at checkout
• Are not redeemable for cash
Credits were transferred based on recent activity to ensure a fair and consistent transition for all clients.
What if I don’t see my credits?
If you believe something is missing or incorrect, please reach out to us directly. We’re happy to review your account and make sure everything is accurate.
Can I still call or message to book an appointment?
Yes — during this transition, we’re happy to help schedule appointments manually. Just contact us and we’ll take care of it.
Will anything else change?
Our goal is to improve your overall experience — from booking to treatment. While the system is changing, our commitment to high-quality care remains the same.
Who do I contact if I need help?
If you have any questions or need assistance, feel free to reach out to us directly. We’re here to help and want to make this transition as smooth as possible for you.
We appreciate your patience during this transition and look forward to serving you with an improved experience.